Identified - We continue to experience issues with our Cloud Services. It's taking longer than anticipated to fix the problem.
Thanks for bearing with us. We're working hard to fix this issue.
While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.
Feb 09, 2026 - 08:43 CET
Investigating - We are currently experiencing an issue while Claiming, Unclaiming or Updating the Edge Gateway may be slow or unreliable. Sometimes you may encounter an error, but in many cases, refreshing the page or wait 15 minutes resolves the issue and the action completes successfully.
Our Technical Team is working hard to resolve this issue - and we're sorry for any inconvenience caused. We will restore regular service as soon as we can. Thanks for your patience.
While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.
Feb 06, 2026 - 14:05 CET
Resolved -
This incident has been resolved.
Feb 18, 10:59 CET
Investigating -
We are currently experiencing service issues/downtime on our cloud services. You may have noticed this issue yourself when you ran into an error message.
Access Control does not show any user at the moment. Our Technical Team is working hard to resolve this issue - and we're sorry for any inconvenience caused. We will restore regular service as soon as we can. Thanks for your patience.
While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.
Feb 18, 10:18 CET