ALERT: Priva cloud incident occurred
Identified - Most major issues have now been resolved. The application is functioning normally again for the majority of our customers.
However, some users may still experience minor issues or bugs. Our team is continuing to address these on a case-by-case basis.

Thank you for your patience and understanding while we complete this work.
Oct 27, 2025 - 10:30 CET
Investigating - We are currently experiencing issues with our analytics service. You may have noticed this issue yourself if reports were not generated correctly or appeared incomplete.

Our Technical Team is working hard to resolve this problem – we apologize for the inconvenience. We aim to restore normal service as soon as possible. Thank you for your patience.

While this issue lasts, you may be unable to access analytics data, or the results may be incorrect or delayed.
Oct 09, 2025 - 13:40 CEST
Uptime over the past 90 days. View historical uptime.
Priva Cloud Operator ? Operational
90 days ago
99.75 % uptime
Today
My.Priva.Com ? Operational
90 days ago
100.0 % uptime
Today
Priva Installation & Maintenance ? Operational
90 days ago
100.0 % uptime
Today
Notification Center Operational
90 days ago
100.0 % uptime
Today
Priva Access Control Operational
90 days ago
100.0 % uptime
Today
Priva Remote Management ? Operational
90 days ago
100.0 % uptime
Today
Priva Analytics ? Operational
90 days ago
94.03 % uptime
Today
Priva Energy Insight ? Operational
90 days ago
100.0 % uptime
Today
Priva Historical API Operational
90 days ago
100.0 % uptime
Today
Priva Realtime API Operational
90 days ago
100.0 % uptime
Today
Priva Energy Insight Operational
90 days ago
100.0 % uptime
Today
Edge Gateway ? Operational
90 days ago
100.0 % uptime
Today
Metadatauploader Operational
90 days ago
100.0 % uptime
Today
4G Connectivity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

Unresolved incident: ALERT: Priva cloud incident occurred.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
ALERT: Priva cloud incident occurred
Resolved - We are pleased to confirm our engineers have fixed these technical issues (please see below for services affected).

Normal service has been resumed.
Oct 20, 19:01 CEST
Identified - We continue to experience issues with our Cloud Services. It's taking longer than anticipated to fix the problem.

Thanks for bearing with us. We're working hard to fix this issue.

While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.
Oct 20, 15:10 CEST
Investigating - We are currently experiencing service issues/downtime on our cloud services. You may have noticed this issue yourself when you ran into an error message;
Cloud Operator does not show realtime values!

Our Technical Team is working hard to resolve this issue - and we're sorry for any inconvenience caused. We will restore regular service as soon as we can. Thanks for your patience.

While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.
Oct 20, 14:19 CEST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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