Update - We continue to experience issues with our Cloud Services. It's taking longer than anticipated to fix the problem.

Thanks for bearing with us. We're working hard to fix this issue.

Real-time values and alarms in the operator are still arriving slowly.

Jun 24, 2024 - 09:04 CEST
Identified - We continue to experience issues with our Cloud Services. It's taking longer than anticipated to fix the problem.

Thanks for bearing with us. We're working hard to fix this issue.

While there have been some minor improvements achieved through adjustments from development, the performance has not yet returned to a level we consider acceptable.

Jun 21, 2024 - 14:50 CEST
Update - We are continuing to investigate this issue.
Jun 21, 2024 - 11:33 CEST
Investigating - We are currently experiencing service issues/downtime on our cloud services. You may have noticed this issue yourself when trying to view the alarms in the operator sidebar. Sometimes alarms may load slowly or sometimes not appear at all.

Our Technical Team is working hard to resolve this issue - and we're sorry for any inconvenience caused. We will restore regular service as soon as we can. Thanks for your patience.

While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.

Jun 21, 2024 - 11:33 CEST
Priva Cloud Operator ? Degraded Performance
90 days ago
99.93 % uptime
Today
My.Priva.Com ? Operational
90 days ago
100.0 % uptime
Today
Priva Installation & Maintenance ? Operational
90 days ago
100.0 % uptime
Today
Priva Alarms ? Under Maintenance
90 days ago
100.0 % uptime
Today
Notification Center Operational
90 days ago
100.0 % uptime
Today
Priva Access Control Operational
90 days ago
100.0 % uptime
Today
Priva Remote Management ? Operational
90 days ago
100.0 % uptime
Today
Priva Analytics ? Operational
90 days ago
99.95 % uptime
Today
Priva Energy Insight ? Operational
90 days ago
100.0 % uptime
Today
Priva Historical API Operational
90 days ago
100.0 % uptime
Today
Priva Realtime API Operational
90 days ago
100.0 % uptime
Today
Priva Energy Insight Operational
90 days ago
100.0 % uptime
Today
Edge Gateway ? Operational
90 days ago
100.0 % uptime
Today
Metadatauploader Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024

Unresolved incident: ALERT: Priva cloud incident occurred.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - We are pleased to confirm our engineers have fixed today's technical issues (please see below for services affected).

Normal service has been resumed.

Jun 11, 13:42 CEST
Investigating - We are currently experiencing service issues/downtime on our cloud services. You may have noticed this issue yourself when you ran into a 'not found' for values in operator.

Our Technical Team is working hard to resolve this issue - and we're sorry for any inconvenience caused. We will restore regular service as soon as we can. Thanks for your patience.

While this problem lasts, you may not be able to use some services or may have reduced usage, see below on which of the services/products.

Jun 11, 13:22 CEST