Priva cloud incident investigated

Incident Report for Priva

Resolved

This morning, it could happen that some 'Gateway communication lost' alarms were activated and almost immediately deactivated.

Priva development investigated the cause and found that there were 2 spikes in Azure.
*The first was caused by an issue in Azure due to huge latency(minutes) in IoT hub routing itself.
Development will contact Microsoft about how this can happen.
*The second spike cause is still under investigation.

It's good to know that it's only a small amount of gateways that were impacted,
We are pleased to confirm that there is nothing wrong with the gateway connection.

Normal service has been resumed.

Posted Jan 27, 2023 - 15:40 CET

This incident affected: Edge Gateway.